Terms and conditions
The item is designed and handmade by me. I use basic sewing techniques. For some parts I may use sewing machine. Nevertheless, the edges are usually unhemmed and the stitches are visible. I embroider the face, sometimes some details on the dresses too. Most of the clothes are unremovable.
The dolls´ bodies are made of canvas, legs, arms and some toys´ bodies are made of cotton. I use new fabrics printed in Japan or South Korea. Alternatively, I use recycled materials.
All the toys and dolls are stuffed with polyester filling.
For the doll´s hair I use acrylic fibres. They survive even harsh treatment. I love to use natural materials too, as hand dyed 100% pure wool, silk, alpaca, mohair or angora. It is a pleasure to work with it, but it is much more expensive and requires special treat.
I always declare and specify all the materials used, on a note that accompanies the item.
Only surface gentle washing with a damp towel.
The toys and dolls are not for kids under the age of 3 and require a gentle play.
Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders
I ship the items by the official Czech Post Office.
I will always provide the tracking number.
Around Europe the delivery takes usually a week, to USA it is 1 week.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.